Pixilink Solutions Ltd. Terms & Conditions

This form will book and confirm your appointment. Please do not proceed until you are ready to schedule and you can confirm that the property will be ready for our field staff to photograph or measure.

On-Site Requirements

Pixilink requires that someone with authority to access the property be present at each appointment. Lockboxes, hidden keys, concierge entry, etc. are not permitted (except for vacant properties), and the photographer or technician will not enter the property until accompanied by an authorized individual. For tenanted properties, all appointments MUST be accompanied by either the property owner/landlord or by an authorized Real Estate Agent, or a cancellation/rescheduling fee will apply.

Please note that off-site key pick-up/drop-off service is not provided. Entry must be provided to the photographer or technician on-site.

Photographers and technicians reserve the right to leave a property in instances where there is a danger (perceived or apparent) to the health and/or personal safety of the photographer/technician. A cancellation or rescheduling fee may be levied at the sole discretion of Pixilink Solutions.

Selecting Smaller than Recommended Packages

If you select a photography package that is smaller than the recommended package, it will be at the photographer’s discretion to select the best shots to showcase the property. If you have specific requirements, please write them in the NOTES field provided, or tell the photographer(s) when they arrive on site. A re-shoot fee will apply if we are required to come back to the property to take more stills.

Providing Inaccurate Square Footage

If the size estimate for a property is inaccurate by +/- 20% then the system can not book the appropriate amount of time for the property. If this occurs the Field Staff will complete what work they can in the time allotted, then the staff may leave if we are unable to reschedule their appointments, you will be charged a $50 administration fee and we may need to book an additional visit to complete the work.

Floor Plans

All areas requested to be measured, including garages, decks, storage, and crawl spaces will be billed at the quoted rate. Garages, decks, storage, and crawl spaces will not be measured unless requested. All floor plans will be made publicly available and added to your listing information unless you request otherwise. Watermarking is available upon request.

Pixilink Solutions and MLS®/Paragon

Pixilink Solutions Ltd. does not have access to Paragon, does not accept Paragon login credentials on behalf of clients, and does not upload content of any sort to the MLS® via Paragon or any other means. Pixilink Solutions provides a “Photo Picker” utility that facilitates the sending of photos to the MLS® via the Pixilink platform (using a File Transfer Protocol, or FTP, utility); this functionality, however, must be initiated by the client or by a client’s authorized representative. Pixilink Solutions will not, under any circumstances, submit photos to the MLS® on behalf of the client.

Matterport Photos

Photos ordered as part of the Matterport photo package are high-resolution (40 megapixel) HDR images captured with the Matterport camera. Matterport photos are delivered as-is, with no retouching or other modification other than what is required to ensure the photos are MLS compliant. Photos can only be provided for areas accessible by the Matterport camera operator. Additional areas not intended for inclusion in the 3D lmmersive Walkthrough Tour, but for which still photos are required, must be scanned in order to capture photos, but can be hidden from the walkthrough tour during processing.

Matterport Hosting

Matterport 3D Immersive Walkthrough Tours are available for 6 months after the initial scan date, after which time they may be deleted. Clients wishing to have scans available for longer than six months must contact Pixilink Solutions to request that the Tour lifespan be extended. Yearly hosting fees apply. Pixilink Solutions reserves the right to permanently delete Tours six months after the scan date, if no request to retain the Tour is received. Matterport Tours that are deleted are not retrievable, and must be re-scanned.

Re-shoots, Rescheduling, and Cancellation

A fee of $50 per hour booked will be charged for cancellations made or appointments rescheduled without 24 hours notice. Re-shoots will be charged starting at $120.


Tours, Photos, Videos and Floor Plans will be delivered by the end of the next business day. Matterport Schematic Floor Plans will be delivered after 2-3 business days. Please note that Matterport products are processed at Matterport by Matterport personnel, and as such, delivery times for Matterport products may vary.

Limitation of Liability

Pixilink Solutions Ltd. makes no warranty or representation, express or implied, except that it warrants that it has the right to deliver the media and measurement services provided. The total liability of Pixilink Solutions Ltd. under this Agreement arising from your use of any services rendered shall be limited to the package cost paid by you for such services. You hereby agree all that services are provided to you without any other warranty or recourse.

General Provisions

This Agreement shall be governed by and construed according to the laws of the Province of British Columbia, Canada, and the Parties hereby acquiesce to the jurisdiction of the courts of the judicial district of Vancouver. The Parties hereto have expressly requested that this Agreement and all ancillary documents be drafted in the English language. Nothing in the present Agreement shall be interpreted as constituting or creating a joint venture or partnership between the Parties. This Agreement shall be to the benefit of and bind the respective heirs, executors, administrators and assigns of the Parties hereto. If any part of this Agreement shall be determined to be invalid or unenforceable by a court of competent jurisdiction or any other legally constituted body having jurisdiction to make such determination, the remainder of this Agreement shall remain in full force and effect.